Effective Public Service Delivery: The Case of Azerbaijan

Abstract

Effective public service delivery has been playing a key role in Azerbaijan. For this purpose, one-stop shop based service delivery centres called “ASAN service” have been established to function under the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan (SAPSSI). These well-equipped centres bring together entities to deliver services in a public-private partnership, keeping citizens’ needs at the centre of attention. Moreover, SAPSSI’s subordinate bodies also function in the field of digitalisation of public services and e-government, innovations, start-ups, and micro, small & medium enterprises (MSMEs).

Keywords: public service delivery, e-government, digitalisation, innovations, start-ups, micro, small & medium enterprises