Innovative Public Service Reforms: What Kazakhstan Can Learn from Canada?

Abstract

This paper analyses the implementation of innovative public service reforms in two countries: Canada and Kazakhstan from a comparative perspective. Both countries have large geographical territories and low population densities which require their governments to put an extra effort to ensure equal access and better quality service delivery across various regions of these countries. This paper analyses how public service reforms have been shaped and implemented in Canada and Kazakhstan, particularly in the context of the current political agenda in Kazakhstan to meet standards of the Organization for Economic Cooperation and Development. Although the progress in public service modernization might vary in these countries, identification of similarities and differences with respect to the challenges and obstacles faced during policy implementation might prove beneficial both for practitioners and the academic community from Kazakhstan and other countries in transition.