Digitalisation of Public Service Delivery, and Innovation in Government Operations in Central Asia and the Caucasus

Abstract

This article presents the progress countries of Central Asia and the Caucasus have made in the areas of innovation and digitalisation. It utilises the findings of a needs-assessment study, recently completed, on the state of digitalisation in the countries of Central Asia and the Caucasus. Such findings explicitly reveal where these countries stand across nine dimensions, considered critical for the advancement of innovation in government operations and of digitalisation of public services and their provision through differentiated channels of delivery. The article highlights where these countries stand nowadays, as well as what they ought to do in order to advance further. 

Key words: civil service, public services, digitalisation, innovation