Quality in Public Service Delivery

Authors

  • Art Daniels Former Assistant Deputy Minister Excellence and Innovation Cabinet Office Government of Ontario, Canada

Abstract

At the recent workshop of the Regional Hub for the management of public bodies and educational institutions in the field of civil service the author made a presentation on the topic of Quality in Public Service Delivery. This paper describes how the government of Ontario Canada utilized a Quality Service System to improve its service delivery and results for citizens. The paper describes how through a customer survey called Citizens first the government got to know the needs and expectations of its citizens /customers.

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Published

2016-06-01

Issue

No. 2 (2013): 2nd Issue

Section

Articles

License

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It is the responsibility of the author(s) to obtain any permission related to the use of the copyrighted texts as well as the reproduction of photographs and other illustrative materials to be used in their manuscript.