Transformation of the Public Service Educational Environment through the Integration of Facilitation Technologies into the Competency-Based Learning Model
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Abstract
The article analyses the implementation of the facilitation approach within the professional training system for civil servants at a regional branch of the Academy of Public Administration. The study explores the synergy between the competency-based model and group facilitation methods during the 2024–2025 period. The author details practical cases of conducting training and retrospective sessions. Based on a SWOT analysis, the advantages and risks of utilising facilitation in the public sector are identified. Particular attention is given to the ORID method (Objective, Reflective, Interpretive, Decisional) as a fundamental mechanism for professional development and institutional growth.
Keywords: facilitation, public service, competency-based approach, ORID, retrospective sessions, professional development, Academy of Public Administration.
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