Dialogue with the Public as a Key Tool for Improving the Effectiveness of Local Governance
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Abstract
In recent years, Kazakhstan has taken significant steps toward modernising its public administration system and strengthening interaction between state institutions and citizens. One of the key initiatives in this direction is the concept of a “Listening State,” aimed at hearing citizens’ opinions, considering their proposals, and increasing accountability to society. This article examines dialogue with the public as an important mechanism for improving the effectiveness of local governance. The author analyses public hearings as an institutional tool that enables the integration of citizens’ knowledge and life experience into the decision-making process. In addition, the article reviews international practices of involving children, women, and older adults in urban planning and local governance processes. It also considers the role of emotional intelligence and communication skills of civil servants in building trust between the government and society. The study demonstrates that sustainable development of local governance is directly linked to establishing continuous dialogue with the public, ensuring inclusive citizen participation, and the ability to transform citizens’ proposals into concrete managerial decisions.
Keywords: public participation, local governance, public hearings, listening state, civic engagement, emotional intelligence, open government.
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