Artificial Intelligence as a Tool for Strengthening the Service-Oriented Model of Public Administration in the Republic of Kazakhstan
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Abstract
Amid global digital transformation, public administration systems are increasingly shifting toward service-oriented models that prioritise accessibility, efficiency, and citizen satisfaction in public services. In this context, artificial intelligence (AI) is emerging as an important instrument for improving the effectiveness of public administration. This article examines the role of AI in strengthening the service-oriented model of public administration in the Republic of Kazakhstan. The study analyses institutional and technological conditions for AI implementation within the broader digital transformation of the public sector. The research applies systemic and institutional approaches, regulatory analysis, comparative analysis of governance models, and secondary analysis of official statistical data for 2017–2025. The findings indicate that AI contributes to automation of administrative processes, development of proactive public services, and improvement of decision-making through data analytics. At the same time, institutional constraints, regulatory gaps, and uneven digital competencies within the civil service limit the full implementation of AI technologies. The article concludes with recommendations for strengthening the service-oriented model of public administration through balanced and responsible integration of AI technologies.
Keywords: artificial intelligence; service-oriented model; public administration; digitalisation; constitutional reforms; public services.
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